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MISSION


Founded in 2013, MM Conseil supports his clients develop a welcome problem attitude: take advantage of issues arising and thereby, through thorough root cause analysis, improve performance whilst engaging teams. 

PROFILE



An Ecole Polytechnique, Ecole Nationale des Ponts et Chaussées and University of Tokyo graduate.

Matthieu has over 15 years of experience of senior managing positions in various international industrial and service environments: Valeo, Faurecia, Royal Mail, Carrier. Through his many years spent in Japan, he has acquired a deep understanding of manufacturing excellence. Matthieu is one of the first westerners to have been exposed first hand to Nissan’s unique to daily problem solving approach QRQC: Quick Response Quality Control.

An inspirational coach, he has a proven ability to engage teams towards change. A native French, he speaks fluent English, German and Japanese.

YOUR EXPERIENCE WITH "PROBLEMS"

What are the problems like in your organization? Non-conforming products, delays, overcosts, breakdowns, safety issues, human errors, customer complaints?... Well, it’s a long list of gaps between your expectations and the harsh reality. And it is easy to get overwhelmed !

Do the following statements feel familiar?

  •  Problems are tackled on the surface, in urgency. We swear we will be more careful next time. Consequence: problems reoccur, here or there.
  •  Problems are too many. Consequence: they are not sorted out, not tackled by the right people, at the right level, with the right focus.
  •  Problems are not recognised. Consequence: those who surfaced them get demotivated.
  • ‘Kill the messenger’ culture. Consequence: problems keep hidden from the hierarchy.
  • Solving problem is considered a chore, that drives away from priorities. Consequence: they are never tackled.
Does it ring a bell ? Then, let us have talk. There might be room for a massive improvement together !
  • Learn, practice and master problem solving methods attacking the real root causes. We won’t solve your problems by magic, but, based on our track record of hundreds of cases, we will ask questions likely to put you on the trail to root causes.
  • Implement corrective actions eradicating the root causes, in a measurable way.
  • Select the lessons learned worth being spread out to other sectors and persons. Humans make mistakes. But how about repeating a mistake?...
  • MImplement an organisation around problem solving: for each hierarchy level, its problem list. This is mostly about creating habits by setting up regular short team routines.
  • Finally, instil a welcome problem culture.

WHAT WE DELIVER

CONSULTING & TRAINING

We train your managers and change agents lead the transformation on the floor.

DIAGNOSIS AND ACTION PLAN

Following observation in the real place and meetings with the stakeholders, we provide you with a proposed action plan, including key success factors and success criteria.

EXECUTION 

You hold the steering wheel! Once a frame is built, we gradually accompany you towards autonomy.

 QRQC Manager

Target population : team managers.
Purpose : learn how to lead problem solving routines in a view at delivering performance and developing people.

QRQC Expert

 Target populatione : change agents .
Objectif : master the main methods and steps of problem solving (ex: 5 why’s, 8D’s, etc...).

CASE STUDY

Since 2014, MM Conseil has been supporting Airbus Helicopters (manufacturing, engineering, quality) in their challenge to turn around quality performance :

Introduced and coached a company-wide problem solving approach, including training, coaching, visual boards and daily routines at various levels


Introduced and coached simple principles striving to ‘pass only good parts to the next stage


RESULATS: 

In Terms of Performance: -50% unhappy customers at delivery and a reduction of cost of non-quality ranging in M€

Quelques citations de nos clients

« Through daily routines, teams get together to reviews issues in an organized way. We no longer work in silo. For instance, our internal suppliers now attend our daily routines. As a result, we see them improve over time»



« Operators now volunteer to launch problem solving initiatives »

« We make problems visible, away from a culture of guilt »


« It has become the norm to investigate in depth up to eradication»

CONTACT US

Contact us and we will get in touch with you as soon as possible

PAPERS AND LINKEDIN

matthieu.massart@mm-conseil.eu    +33 (0) 6 12 76 28 89